ForceLink: Smart Links That Open in the Right App

Contact

Contact ForceLink support

Questions about smart links, link-in-bio pages, QR codes, analytics, custom domains, billing, or which plan to choose? Send us the details and we will point you in the right direction.

Best support email

Email support@forcelink.com.au. Include your account email, the ForceLink URL or destination URL involved, what you expected to happen, and what actually happened. Screenshots are helpful when the issue is visual or device-specific.

  • For link-routing problems: send the short link and the device/browser used.
  • For analytics questions: include the date range and campaign name.
  • For billing questions: include the account email used at checkout.

Sales and plan advice

If you are comparing ForceLink with Linktree, Bitly, QR tools, or a normal shortener, tell us how many links you publish, where you share them, and whether app opens or reporting matter most. We can suggest the right plan without forcing an enterprise call.

  • Creators usually care about link-in-bio and app opens.
  • Local businesses usually care about QR codes, branded links, and simple reporting.
  • Teams usually care about custom domains, permissions, and longer analytics history.

Custom domains

Need a branded short domain for campaigns, packaging, posters, menus, events, or social bios? Contact us before changing DNS if you want help choosing the cleanest setup and avoiding broken links.

  • We can explain what DNS records are needed in plain English.
  • We can help you choose between a root domain, subdomain, or short branded domain.
  • We can sanity-check a setup before you start sharing links publicly.

Security and abuse reports

If you believe a ForceLink URL is being misused for spam, impersonation, phishing, malware, or misleading redirects, email support with the URL and any evidence. Abuse reports are prioritised because trust is critical for smart links.

  • Include the exact ForceLink URL.
  • Include the final destination it redirects to if you can safely capture it.
  • Do not send passwords, card numbers, or private keys by email.

What happens next

We review the details, reproduce the issue where possible, and reply by email. Simple account or setup questions are usually handled directly. More technical issues may need extra information such as browser, device type, destination app, or screenshots.

  • Support is email-first so there is a clear written trail.
  • Checkout and account questions are handled carefully because they involve billing access.
  • Product feedback is welcome, especially if it would help you publish or track links faster.

Before you subscribe

If you are not sure whether ForceLink can handle your use case, send us one example link and where you plan to share it. We can tell you whether smart routing, QR codes, analytics, or a custom domain will actually help.

  • Example: Instagram bio links that should open in apps.
  • Example: QR codes on flyers or packaging.
  • Example: campaign links that need click reporting by device or source.

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